We have been involved in the building of three homes. With this last home, the stakes were at their greatest. We were not only in a different city, we were in a different country – over 1,000 miles away. We hired May River after interviewing three reputable builders. During our interviews with Jay and his wife, Jenny, we were impressed by their work ethic and by their patience in answering our endless questions and concerns with regard to building as absentee owners.
We were delighted with the fine attention to detail in the homes that Jay showed us and were pleased by his reassurance that the quality of what we were seeing was exactly what he would do for us. These were not houses that were “upgraded” to sell us; these were the real thing. May River had competitive pricing and Jay and Jenny were comfortable dealing through email. We were only able to return to Hilton Head twice throughout the building process , so this was a big issue for us. Happily, any and all concerns proved groundless.
Jay was always on or ahead of schedule. He made sure we had pictures at every stage. The Nelsons and their team handled all issues and were constantly on site. When we met our new neighbors, they complimented our builder on the constant tidiness of the work site. Since we were on a tight timeline when we were on Hilton Head, Jenny had us perfectly organized to arrange our selections for every area of the house. She was alongside us throughout and although we were busy, the pace was comfortable and very enjoyable.
Jay was conscious to stay on budget. If we wanted to do something additional, he promptly got us an estimate and offered creative cost effective options that did not compromise on quality. There was never an issue of”cost overruns”.
May River operated both then as it does now with integrity. True to Jay’s word , the house was completed on time and our whole family was able to come down for the house’s inauguration. Our home truly is the realization of our dream. We are delighted to recommend May River.
Sara and I can’t thank Jenny and Jay enough for building the home of our dreams. We were very apprehensive about building our first home, especially from a long distance. Their guidance and assistance throughout the entire process enabled us to relax and actually enjoy building our home.
We greatly appreciate the time and effort they both took to clearly explain each and every step. Their insight and direction at each decision point proved invaluable. Things like the placement of wall outlets and light switches, which are extremely important, we could have easily overlooked in the grand scheme of things.
Their attention to detail and “fit and finish” are impeccable. The coffered ceilings, trim work, railings, etc. turned out to be absolutely magnificent. Jenny’s assistance with color schemes, fixtures, granite choices, etc. was phenomenal. She has a true vision as to how everything will come together.
The May River staff was excellent to work with and continues to be as we work through the finishing touches. Their professionalism, follow-up, and attention to detail are second to none. Throughout the process and even today, our calls and questions have been handled in a courteous, responsive, and timely manner.
We interviewed other builders in the area prior to deciding on May River Custom Homes. We believe May River Custom Homes delivered the best value and are extremely happy with our decision. “The proof is in the pudding” and we are ecstatic with the final results. We would definitely recommend May River Custom Homes to anyone looking for a quality custom homebuilder in the Bluffton/Hilton Head area.
May River Custom Homes made extensive updates to our home in Rose Hill.
We were quite pleased with their suggested changes, the quality of materials used as well as their timeliness and quality of workmanship. The project was completed on time and on budget so we could move into our dream home exactly when we planned. We will certainly go to them again with any future projects.
Working with May River Custom Homes made our home building process very simple. We were building long-distance so needed to feel we could trust our builder to comply with our requests/specifications, keep us updated on progress as we couldn’t check on the project first-hand, and deliver a quality home in the end.
May River fulfilled our expectations in every way and we love our new house. Jay and Jenny are a pleasure to work with.
We are so pleased with our new home built by May River Custom Homes. It was built on time and with no surprises. We sailed through the Belfair ARB approval process and we still get many compliments from our neighbors about the street appeal of our home.
Many thanks to Jenny & Jay Nelson
We hired May River Custom Homes to add a stone fireplace and big screen TV on our lanai. They submitted a very competitive proposal and finished the job on time.
Jay was on the site daily checking on progress and most importantly checking on our satisfaction with the work. In planning the project, Jenny’s design expertise helped us pick a beautiful ledger stone that complemented our existing stone floors and outdoor kitchen. She provided samples, on site, and helped with the location of the fireplace to make sure the room was balanced and did not block any views of a lagoon and nature preserve. Any question we had throughout the process was addressed promptly and thoroughly. True professionals.
Thanks Jay and Jenny Nelson, we are enjoying our expanded entertainment area . Our guests are amazed that the fireplace was constructed five years after the house was completed because it fits so perfectly with every other element of the house and lanai.